About Benjamin Franklin Plumbing
Benjamin Franklin Plumbing is one of the fastest growing plumbing franchises in the United States. Our company ranked #130 on the 2011 Entrepreneur Franchise 500. At Benjamin Franklin Plumbing, we value our customers and make their complete satisfaction our main priority. We believe that our customers’ time is valuable and therefore pledge to offer prompt, reliable service that gets the job done. Our plumbing installation, maintenance, and repair services are backed by our built-in guarantee so that when customers call on us, they get accurate results in addition to peace of mind.
OWNER / PRESIDENT
Dennis is a fourth generation plumber and he feels that he could not have picked a greater profession to be in. He enjoys meeting and helping people and improving their quality of life. Dennis enjoys getting up going to work early. He feels that he is surrounded by the best co-workers possible. Their attitudes and their true concern for their co-workers and clients make each day a great day. Dennis is blessed to have three wonderful children, a great wife and so many true friends.
OWNER / OFFICE MANAGER
Leona graduated from John Carroll University with a BA in education. After teaching middle school for several years she ventured into the Plumbing, Heating and Cooling industry. In 1989, she became fully entrenched in the industry and has been working with clients ever since. She is the proud mother of three children and lives in the Munson area.
PLUMBING OPERATIONS MANAGER
My name is Eric Dunlap. I’ve been a plumber since 1984 and with our company since 1987. I have a wife, four children and nine grandchildren. I take a lot of pride in the work that I do. I believe every client should be respected, given options and always do what is in their best interest. I am a third generation plumber and a State Master Plumber.
HVAC OPERATIONS MANAGER
Tim Neely joined the Debord One Hour team in 2012. He is a certified HVAC expert, having over 20 years of experience in the industry.
DISPATCHER / CSR MANAGER
Hi, my name is Joe Kinkoph. I have been a dispatcher here at Benjamin Franklin/DeBord’s One Hour since 2008 and have 8 years prior experience. I love what I do because I have the opportunity to work closely with technicians and customers. I try to ensure that each and every customer of ours is treated how I myself would expect to be treated.
BOOKKEEEPING AND ACCOUNTING
My name is Diane and I am the CSR/Bookeeper. I joined the company in January of 2005. I enjoy working with the public as a customer service representative, as well as the daily challenge of the companies accounting. I’ve lived in Geauga county all of my life, and get a lot of satisfaction out of helping my neighbors and clients.
BOOKKEEEPING AND ACCOUNTING
My name is Lisa Giles. I joined the company in 2006 and have a wide variety of duties in the office. I am married and our children are four cats and a horse.
My name is Candi Leggett. I joined the team in February 2019 and I have 20 years experience in office administration and customer service. I am married and have 2 children who attend Berkshire High School. In my free time I enjoy attending their sporting events and going to the local gym.
Kate joined the company in 2016. I have over 10 years of experience in the customer service field. I have three children and my hobbies include reading and gardening.
Aubrie has been employed here since 2018 and enjoys working with our customers and technicians. Born and raised in Portage County, Ohio, she is a Marine Corps veteran with two undergraduate degrees from National University of San Diego. In her spare time she enjoys riding her motorcycle, kayaking, and spending time with her golden Retriever, Angie.
INVENTORY CONTROL/WAREHOUSE MANAGER
I manage inventory levels and see that the techs are supplied with what they need to service our customers. I have worked in the HVAC industry for over forty years, including fabrication, installation, wholesale, and management. I have been with Debord’s now for 3 years and enjoy working with the technicians and office staff. I’m Married with 2 grown children and 2 grown step children my wife Alice and I live in Willowick, Ohio. My hobbies include permanent site camping, guitar and cooking.
Hello, my name is Bret Kratochvil. I have been working at Benjamin Franklin Plumbing and DeBord’s since 2011. I truly enjoy the family business and being able to assist our clients. I love learning, meeting clients and seeing new things. I love being able to give options to my customers and helping them figure out what is best for them. I never mention anything, if I don’t think it is needed. I am class I, II, and III heavy equipment and NCCER certified with a class A CDL license. In my spare time I enjoy kayaking, fishing and backpacking.
Gary Mills has been with Benjamin Franklin Plumbing since 1996. He is married and has a son. In his off time he enjoys being in the outdoors, fishing, hunting and riding dirt bikes. Gary also loves spending time in the great state of Montana.
Paul Donato has been with Benjamin Franklin Plumbing since 2007. He is married and has a 2 sons and a daughters. In his off time he enjoys traveling and spending time with his family.
WASTE WATER TECHNICIAN
I joined the plumbing industry because I enjoy helping people who need it. It also teaches me techniques and problem solving that I can use outside of the job.
I have been in the plumbing industry since 2012, and with Benjamin Franklin since 2016. I was married in 2011 and I have 5 kids, 4 boys and 1 girl. In my spare time you can find me on my boat fishing and spending time with my family.