About Benjamin Franklin Plumbing
Benjamin Franklin Plumbing is one of the fastest growing plumbing franchises in the United States. Our company ranked #130 on the 2011 Entrepreneur Franchise 500. At Benjamin Franklin Plumbing, we value our customers and make their complete satisfaction our main priority. We believe that our customers’ time is valuable and therefore pledge to offer prompt, reliable service that gets the job done. Our plumbing installation, maintenance, and repair services are backed by our built-in guarantee so that when customers call on us, they get accurate results in addition to peace of mind.
OWNER / PRESIDENT
Dennis is a fourth generation plumber and he feels that he could not have picked a greater profession to be in. He enjoys meeting and helping people and improving their quality of life. Dennis enjoys getting up going to work early. He feels that he is surrounded by the best co-workers possible. Their attitudes and their true concern for their co-workers and clients make each day a great day. Dennis is blessed to have three wonderful children, a great wife and so many true friends.
OWNER / OFFICE MANAGER
Leona graduated from John Carroll University with a BA in education. After teaching middle school for several years she ventured into the Plumbing, Heating and Cooling industry. In 1989, she became fully entrenched in the industry and has been working with clients ever since. She is the proud mother of three children and lives in the Munson area.
PLUMBING OPERATIONS MANAGER
My name is Eric Dunlap. I’ve been a plumber since 1984 and with our company since 1987. I have a wife, four children and nine grandchildren. I take a lot of pride in the work that I do. I believe every client should be respected, given options and always do what is in their best interest. I am a third generation plumber and a State Master Plumber.
HVAC OPERATIONS MANAGER
Tim Neely joined the Debord One Hour team in 2012. He is a certified HVAC expert, having over 20 years of experience in the industry.
DISPATCHER / CSR MANAGER
Hi, my name is Joe Kinkoph. I have been a dispatcher here at Benjamin Franklin/DeBord’s One Hour since 2008 and have 8 years prior experience. I love what I do because I have the opportunity to work closely with technicians and customers. I try to ensure that each and every customer of ours is treated how I myself would expect to be treated.
Debbie started with Benjamin Franklin Plumbing and DeBord’s One Hour in 2015. I am married and have a son and daughter. In my spare time, I love spending time camping, traveling and spending time with family and friends. I have 30 years experience in the customer service field and will go above and beyond to ensure that our clients receive excellent attention.
BOOKKEEEPING AND ACCOUNTING
My name is Lisa Giles. I joined the company in 2006 and have a wide variety of duties in the office. I am married and our children are four cats and a horse.
BOOKKEEEPING AND ACCOUNTING
My name is Diane and I am the CSR/Bookeeper. I joined the company in January of 2005. I enjoy working with the public as a customer service representative, as well as the daily challenge of the companies accounting. I’ve lived in Geauga county all of my life, and get a lot of satisfaction out of helping my neighbors and clients.
Kate joined the company in 2016. I have over 10 years of experience in the customer service field. I have three children and my hobbies include reading and gardening.
Mindi has been with our company since 2017. She is a dispatcher and CSR and has been in the customer service field for many years. I have two children and live in Lake county.
ERIC DUNLAP JR AKA (BUD)
I am a fourth generation plumber following in my father’s footsteps. I am happily married and have a son. In my spare time I like to exercise, camp, hunt, play sports and coach football.
Hello, my name is Bret Kratochvil. I have been working at Benjamin Franklin Plumbing and DeBord’s since 2011. I truly enjoy the family business and being able to assist our clients. I love learning, meeting clients and seeing new things. I love being able to give options to my customers and helping them figure out what is best for them. I never mention anything, if I don’t think it is needed. I am class I, II, and III heavy equipment and NCCER certified with a class A CDL license. In my spare time I enjoy kayaking, fishing and backpacking.
Gary Mills has been with Benjamin Franklin Plumbing since 1996. He is married and has a son. In his off time he enjoys being in the outdoors, fishing, hunting and riding dirt bikes. Gary also loves spending time in the great state of Montana.
Paul Donato has been with Benjamin Franklin Plumbing since 2007. He is married and has a 2 sons and a daughters. In his off time he enjoys traveling and spending time with his family.
I started with Benjamin Franklin Plumbing in 2018. You can find me on jobs helping the plumbers and learning their techniques so that I can have a long term career in the plumbing field. In my spare time you can find me on my dirtbike, at the gym working out or out fishing.
I joined the plumbing industry because I enjoy helping people who need it. It also teaches me techniques and problem solving that I can use outside of the job.
I am a state certified plumber and have been in the plumbing field since 1994. I have been with Benjamin Franklin since April of 2017. I am the father of two young women and i recently became a grandfather to my first granddaughter. I have 3 dogs and 2 cats. In my spare time you can find me hiking, biking, working out or driving around in my 1976 Chevy Nova.
I have been in the plumbing industry since 2012, and with Benjamin Franklin since 2016. I was married in 2011 and I have 5 kids, 4 boys and 1 girl. In my spare time you can find me on my boat fishing and spending time with my family.
WASTE WATER SERVICE TECHNICIAN
My name is Ronald W. Laurent. I joined the Benjamin Franklin Company in April 2007. I have approximately 30 years experience as a waste water technician and design and operation specialist. I enjoy the challenge of helping people solve their waste water problems. Hobbies include golfing, fishing and boating. Professional affiliations and accreditation’s: – Ohio Environmental Protection Agency Class A Operators License – Ohio Onsite Waste Water Association Associate Member – National Environmental Health Association COWITS credential Public Service: – American legion Atwood Mauck Post 459 Member – Post adjutant – Executive committee member – Ohio Onsite Waste Water Corporation Board of Trustee member – Ohio Onsite Waste Water Association currently serving as treasurer and on the board of directors.
INVENTORY CONTROL/WAREHOUSE MANAGER
I manage inventory levels and see that the techs are supplied with what they need to service our customers. I have worked in the HVAC industry for over forty years, including fabrication, installation, wholesale, and management. I have been with Debord’s now for 3 years and enjoy working with the technicians and office staff. I’m Married with 2 grown children and 2 grown step children my wife Alice and I live in Willowick, Ohio. My hobbies include permanent site camping, guitar and cooking.